State Farm® Insurance Agent Russ Porterfield
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Baruch Inbar
November 1, 2024
"They have a most wonderful costumer service and they are always so attentive, helpful and kind. One of their agents with whom I had the pleasure working with, Eric, is super helpful and knows his trade so well. Thank you and God bless! 🙏🏻🧡"
"Thank you for your wonderful review! We're delighted to hear that you had a great experience with our customer service and that Eric was able to assist you effectively. Your feedback means a lot to us, and we look forward to serving you again. Thank you!"
Adam Degraffenreid
July 5, 2024
"I’ve been with Russ and State Farm for over ten years. Every time I’ve ever needed anything from claims to questions I call the local Mount Shasta office and all my issues are resolved promptly. I can’t recommend them enough and really have peace of mind I can get a hold of a local agent every time and not a call center."
Faken Namen
March 1, 2023
"EDIT: Terrible response time and customer service from local office and corporate. LOOKING ELSEWHERE NOW... Switched to them after finding out that MPI was charging much higher rates than normal for me. They wouldn't insure everthing, so not 5 stars, but so far so good..."
"I'm sorry I can't respond to your specific situation as your name is not in our data base. It really looks like a fake name. We have 4 full time agents in the office not counting myself to provide the best possible service. We do take our callers on a first come first serve basis and our goal is to respond to every caller who leaves a message as soon as possible. At times, this may take some time. I'm sorry we could not perform to your expectations. "
BULLISH Charles
November 24, 2021
"Beware robot reviews!! Paid a 6 month policy on 2 vehicles Oct. 5th. Nov 24th they called and threaten to cancel the policy on the 25th because they decided to raise the rate on 1 of the 2 vehicles . Very scummy wouldn't recommend to anyone."
Donald Dixon
August 27, 2021
"So fast and friendly."
Debbie Witt
June 30, 2021
"Great service every time!"
Gee Duncan
November 11, 2020
"Excellent service 👏I've been with State Farm insurance in Central Calif for many years, I retired 😳 relocated/moved back home top of Calif, went in to Mr Porterfield office State Farm ins Mt Shasta, to transfer my ins policy to his office, l will never forget the difference in service more attentive, to my needs & friendly, answered my questions, and explained what I didn't quite understand, 1 small accident last march called his office explained it his office took it from there very professional."
Jessica Galarsa
September 14, 2019
"Super friendly and easy to work with. I have home owners insurance through them"